Privacy Statement

 Basics

This privacy policy applies to all persons who use the services of Villa Filoretto. We hereby inform you about the nature, scope and purpose of the collection and use of your personal data by our company. We respect your privacy and strive to comply strictly with the legal requirements for the processing of your personal data (EU Regulation No. 679/2016 (DSGVO), DSG and TKG 2003). All your personal data will be processed on this basis.

The responsible for data processing is Villa Filoreto, Kathrin Gangloff (info@villafiloreto.com).

Information requirements (Art 13 and 14 DSGVO)

Your personal data, these are

– your master data (surname, first name, address, mail address, telephone and fax number, date of birth, customer number) as well as language and vehicle registration number,

– the data in presented travel documents (passport number, passport data, date of birth, issuing authority, expiry date, nationality) and identity cards (identity card, driver’s license etc. including issuing authority and expiry date),

– the data relating to the method of payment and in connection with payments, in particular with debit cards, credit cards and bank cards,

– the length of stay requested by you as well as destinations, hotels, contact persons, conditions, special services, health data, frequent flyer number, personal preferences related to the stay, which you make known to us, and

– special categories of data such as health data as well as data on special needs and on marriage/partnership,

are required for our services. This also includes bookings of travel, guides, catering, rental vehicles, transfers, registration processing, insurance, events, tours, accreditations, vouchers including customer creation, billing and their verification (B2B, B2C, FIT), ticket bookings.

This data is therefore stored and processed by us for these purposes and, if necessary, transferred to third parties with whom we cooperate to provide the most effective and best possible service to our customers – this may also include service providers in third countries as order processors, software and agency service providers.

We do not use profiling or automated decision-making.

The legal bases for these data processing operations are

– The fulfillment of our pre-contractual and contractual obligations to you,

– your consents,

– legal, contractual or other legal obligations on our part (e.g. documentation rights and obligations according to accounting, tax and customs law, contracts, reporting, legal disputes)

– § 96 TKG and

– our legitimate interests (e.g. improving our customer service, including in the area of direct advertising, or safeguarding our own legal interests).

The duration of storage is determined by the duration of our business relationship, the consents you have given, and furthermore by the statutory retention obligations and legal obligations applicable to us. We emphasize that in the case of regular cooperation for our best possible customer service, we strive to know your customer requests already transmitted to us so well that we can continuously and permanently satisfy you.

Contact with us
If you contact us by form on the website or by e-mail, the data you provide will be stored by us for six months for the purpose of processing your inquiry and in case of follow-up questions. We do not pass on this data without your consent.

google reCAPTCHA
google reCAPTCHA
We use reCAPTCHA, version 3, on our website to prevent spam and misuse. The use of reCAPTCHA, version 3, is subject to google’s privacy policy and terms of use.

Our web presence

When you access our website, your access data is automatically collected and stored. This access data may include, in particular, the page accessed, the files viewed, the date and time of the access, the IP address of the user, data of the accessing computer, in particular the browser and the operating system, as well as the amount of data and the message of the successful access. This access data is used by us for internal statistical purposes to ensure the security of our offer and to optimize the offer. In case of suspicion of an illegal act, the access data will be evaluated to preserve evidence.

By entering your personal data in one of our contact forms, you agree to the transmission to and storage and processing by us for the duration of the support of this specific request. This applies in particular to your inquiries via contact form and e-mails that you send to us. We need this data to process your request and in these cases also store your IP address for purposes of preserving evidence. The data is stored for as long as is necessary to answer any supplementary or subsequently asked questions by you or us.

The legal bases for this data processing are your consent, our pre-contractual and contractual obligations to you, our legitimate interests and legal obligations of all kinds and § 96 TKG.

The content of our website has been carefully prepared and checked several times, but we do not assume any liability for the topicality, correctness and completeness of the information provided. Claims for damages due to the use or non-use of the information or due to the use of incorrect or incomplete information, are excluded. All offers are subject to change and non-binding. We reserve the right to change, amend or delete the offer or parts thereof without prior notice or to temporarily or permanently cease publication of the website.

The content and programming of our website are protected by copyright and ancillary copyright. Any duplication – also in extracts – and public reproduction, in particular the copying of texts, graphics and photos, is prohibited without our prior written consent.

Transmission to third parties / obligations of order processors

Your personal data may be transferred by us

to order processors (e.g. for our electronic advertising in the form of newsletters) as well as to third parties who need to be involved in the provision of the services you have requested, all of whom have undertaken to us to comply with the applicable data protection standards,

may also be transferred outside the EU. If compliance with European data protection standards is not possible – for example, because standard contractual clauses, adequacy decisions or certifications are not guaranteed in the specific case – we will inform you in good time and also obtain the necessary consents from you. For more information, please contact us at info@villafiloreto.com

Cookies und Tracking Services

Cookies and tracking services

We use cookies, which are small text elements used to store information in web browsers. Cookies are recognized the next time you visit our website and contribute significantly to speeding up loading processes and making the use of our offers comfortable for you. The information recognized and stored by cookies is used to recognize you, but also to analyze your user behavior. They are stored on the server of the respective provider, which has committed itself to us as an order processor to comply with the applicable data protection standards.

After you have visited our website, cookies remain stored on your terminal device, unless you refuse this from the outset or you actively delete cookies. Actively deactivating cookies may impair the functionality of our web presence for you. You can also prevent cookies from being stored by setting your browser software accordingly. However, we would like to point out that in this case you may not be able to use all the functions of our website.

You can also prevent the forwarding of the data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plug-in available on the website google.com. However, the plug-in is only available for certain browser programs.

We also use third-party content on our website to make our internet presence as informative and convenient as possible for you. This includes, for example, Google Maps or YouTube. These third-party providers receive your IP address for technical reasons. We have no influence on the use of this data by the third-party provider. In this regard, we refer to the privacy statements of the respective providers.

Data subject rights / objection / contact

You can request information about your personal data stored by us free of charge at any time. As a data subject, you also have the right of objection, information, deletion, correction, restriction and transfer of your personal data. Since we process the data on the basis of our legitimate interests, you generally have the right to object if you have reasons arising from your particular situation that speak against this processing. Since we (also) process the data for direct marketing, you may object to this processing for direct marketing purposes at any time.

You can revoke a data protection consent that you have given us at any time. The revocation does not affect the lawfulness of the processing carried out up to that point. A revocation has the consequence that we will no longer process your data for the above-mentioned purposes from that point on. For a revocation and more information about your rights as a data subject, please contact us at:

info@villafiloreto.com or +43 650 4442148. We will be happy to help you.

The Austrian Data Protection Authority (DPA), Barichgasse 40-42, 1030 Vienna, is the competent supervisory authority for complaints.

Other

We have implemented organizational and technical safeguards, which we evaluate on an ongoing basis and adapt as necessary, to protect your personal data that we store and process.

We reserve the right to change this privacy policy at any time and to adapt it to new developments. The new version will apply from the time it is made available on our website. The current version of the privacy policy is available at any time on the website at: https://www.villafiloreto.com/en/privacy-statement

Our contact details:

Villa Filoreto
Vizinada 77
HR – 52440 Porec
+4365044442148

*Translated with www.DeepL.com/Translator (free version)